Managing account

Yes, you can Sign Up on the Bonus Rewards Points Program when returning customers get bonus points on their accounts for any order at Guru Muscle online store. 

All information you can easily find in Terms and Conditions.

Follow these steps:

Visit any page of Guru Muscle store. Hit the button Rewards. Click on Join Now. Create your store account using your name and password. Confirm your account via your personal email. Start earning the points.

No, you don't. You can place an order as a guest but you will not be able to use the Bonus Rewards Points Program to get a discount for your next order. You will not have access to your profile where you can find all your purchases. We recommend to sign up and get all bonus for your next order and better communication with us.

As an online retailer, our prices will occasionally change depending on demand, stock and upcoming sales without prior warning. This being the case, we are not able to refund the difference.

Please make sure your email address and password are correct and you're trying to log into the correct store.

If you're still having trouble, please try using the 'forgot your password' link underneath the text box where you enter your password. If the problem persists, please get in touch via a chat window or contact us.

If you've forgotten your password, click 'recover the password?' on the login page. You'll be asked to enter your email address, to then be sent an email with instructions on how to successfully reset your password.

To use a Discount Code you can:

- Select all the items you like

- Go to your cart

- Then select checkout

- Apply your coupon code in the “Coupon” section

You will see that the price will change and you can proceed with the payment.

Delivery Information

Yes,  we ship to most destinations around the world. At checkout, please select your country from the drop down menu.

All orders are shipped within 48 business hours of Guru Muscle receiving payment.  We offer regular shipping, which does not come with tracking, and express shipping, which does come with tracking. For all orders shipped with tracking, a separate email containing tracking information will be sent once the order has been dispatched from the warehouse (usually within 72 business hours of Guru Muscle receiving the payment). Postage and handling costs are non-refundable on returned items. In some instances, international deliveries may be held up by customs for reasons outside our control, so please be aware of this when making your purchase. 

International express shipping comes with tracking and usually takes 3-7 business days (not including weekends and public holidays). International regular shipping usually takes 7-20 business days (not including weekends and public holidays) and does not come with tracking and as such we cannot accept liability for any items lost in transit.

All Australian orders shipped to metro areas will be delivered by close of business the next business day after dispatch.  If you place an order up to 2 pm we can dispatch your order on the same day. Australian orders shipped to rural areas will be delivered within 2-3 business days of dispatch. International express shipping comes with tracking and usually takes 3-7 business days (not including weekends and public holidays). International regular shipping usually takes 7-20 business days (not including weekends and public holidays) and does not come with tracking and as such we cannot accept liability for any items lost in transit. 

If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbours for anyone who may have accepted the parcel on your behalf. 

If you had your Guru Muscle order delivered to a workplace, please check with all employees who may have accepted the parcel, we know how tempting a fresh Guru Muscle package might be. 

Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, contact our support team with your order details and we'll do all we can to help out or visit and process your request there. 

In the unlikely event you have received a defective item, please visit immediately with the following information: 

Your order number

The name of the item you did not receiveThe name of the item you received in its placeA photograph of the item you have received

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.

Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.

You may be required to return the incorrect item back to us, but a member of the customer support team will advise you if/how to return the item. 

Contact us.

A packing list is included in every parcel sent from our distribution centre, please check the packing list to ensure there are no items missing from the list.

If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased be out of stock.

If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us or visit immediately with the following information:

* Order Number Missing Item(s)

Our support team will look into the matter and will resolve the issue for you as quickly as possible.

Payment Methods

We accept the following payment methods: Shopify payment, major credit card (Mastercard and Visa), or you can use ApplePay, GooglePay and PayPal. For security purposes, and your protection, we reserve the right to hold orders paid by credit card, pending verification.

Sponsorship

Yes, we can and we love it. We don't really have set criteria when we choose our athletes, as all our athletes are so unique. The only advice we can offer is to identify what makes you unique and how that unique nature or ability can inspire others to become greater versions of themselves.

More simply - it's not just about the athlete – It’s about how you can positively influence others.

We don't currently have an official application process to become a part of the team.

Contact us.

Retail, cooperation and wholesaling

Contact us with these informations:

– Name and Details of you and your business,

– Correct contact information such as e-mail address and phone number,

– Explanation of the cooperation idea you have in mind.

Our Customer Support will forward your message to the correct department and we will get back to you as soon as possible.

Business Hours

Monday-Friday: 9.00 am - 5.00 pm

Saturday: 9.00 am - 1.00 pm

Online Support Center

Please visit and send us a message via our online support center here