To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
For Australian shipped orders, the goods must be returned within 14 business days of receipt of the order, and 20 business days for international orders
In unused and resellable condition
In the original packaging with all the tags intact
Gift cards, discounted items (if applicable), items purchased in any promotion or sale and gifts are not returnable!
What are the refund options?
Refund to the original payment method
Refund to store credit (if applicable)
Exchange
Gift card
Are there any charges for return?
There are no charges for return
Original shipping charges are non-refundable
You are responsible for the charges of the return shipping sent to 434 Princess Highway, Blakehurst, 2221, Sydney, NSW, Australia
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 10 working days.
If your refund is processed in store credit or a gift card be sure you open your account at our store by signing up.
How can I contact you?
If you have any queries regarding return or refund, reach out to us: support@gurumuscle.com