To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

 

What items are returnable?

  • For Australian shipped orders, the goods must be returned within 14 business days of receipt of the order, and 20 business days for international orders
  • In unused and resellable condition
  • In the original packaging with all the tags intact

Gift cards, discounted items (if applicable), items purchased in any promotion or sale and gifts are not returnable!

 

What are the refund options?

  • Refund to the original payment method
  • Refund to store credit (if applicable)
  • Exchange
  • Gift card

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping sent to 603/26 Marsh street, Wolli Creek, 2205, Sydney, NSW, Australia

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed within 10 working days.
  • If your refund is processed in store credit or a gift card be sure you open your account at our store by signing up.

 

How can I contact you?

  • If you have any queries regarding return or refund, reach out to us: support@gurumuscle.com
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